Policies

 

JOB RESPONSIBILITIES

  • Manage safety and wellbeing of assigned students.

  • Communicate appropriately and effectively with students, parents, staff and general public. Be kind, professional, and respectful and all times.

  • Apply sound teaching, class management and risk management methods.

  • Report to work on time and be ready for scheduled and assigned work.

  • Be punctual, beginning and completing lessons on time.

  • Attend 10 hours of training after the first of the year.

  • Confirm accuracy of private lesson guests in flaik

  • Build group lesson class list in flaik

  • Approve timecard in flaik daily by 4pm

  • Work as assigned by leadership


Other duties as assigned (paid): 

  • Cleaning the locker room

  • Lunch duty

  • Morning activities with children

  • Après ski activities

  • Shoveling snow

  • Setting up and taking down meeting area

  • Assisting guests with equipment

  • Greeting and directing guests or special groups

  • Answering guest questions

  • Maintaining and cleaning break areas

  • Shuttling students

  • Maintaining and cleaning patio and bricked areas to the side and front of the school office

  • Moving ski racks

  • Riding the lift with mini camp aged children

  • Other activities

COACHING & DEVELOPMENT

At Mountain Sports, we view coaching as a vital part of guiding our team toward excellence. It’s how we invest in each other—sharing knowledge, refining our craft, and unlocking new potential. Coaching is not about criticism; it’s about alignment, opportunity, and growth.

When we offer coaching, it’s a signal that we believe in your future here. It’s a chance to clarify expectations, strengthen your impact, and elevate the guest experience. We all improve with guidance, and we value feedback as a tool for transformation—not just performance.

Coaching forms are part of this process. They’re not negative—they’re a reflection of our ambition to challenge the status quo, support each other’s development, and continuously raise the bar.

WORKING CONDITIONS

As an instructor, you are expected to perform your role in all types of mountain weather. You may encounter high winds, wet conditions, heavy snowfall, low visibility, glaring sunlight, and temperature extremes—as well as a variety of snow surfaces.

Mountain conditions change frequently and should be evaluated throughout the day. Stay aware and adaptable.

Professionalism and a positive attitude are essential, regardless of conditions. Decisions about continuing lessons in adverse weather should prioritize the safety, enjoyment, and learning of your students. These moments are opportunities to demonstrate leadership, resilience, and thoughtful judgment.

DRUG & ALCOHOL POLICY

We believe that it is important to provide a safe workplace. As a result, we have implemented this policy in order to assure that our team members have the ability to perform the duties of their job in a safe and efficient manner in order to protect our team members and the public from the risks posed by the use of alcohol and prohibited controlled substances.

The full policy can be found in the Big Sky Resort Team Member Handbook.

CODE OF CONDUCT WITH YOUTH

The following policies are intended to assist team members and volunteers in making decisions about interactions with youths and specifies responsibilities and requirements for reporting suspected youth abuse. For clarification of any guideline, or to inquire about behaviors not addressed here, contact your manager. * While we use the word “youths” this code of conduct is for all interactions regardless of age with all guests and fellow team members.

Your Resort provides our youths with the highest quality services available. We are committed to creating an environment for youths that is safe, nurturing, empowering and that promotes growth and success. No form of abuse will be tolerated and confirmed abuse will result in immediate dismissal from our organization and possible prosecution. All reports of suspicious behaviors or inappropriate behavior with youths or allegations of abuse will be taken seriously. Boyne and your Resort will fully cooperate with authorities if allegations of abuse are made that require further attention.

Resorts Code of Conduct with Youths outlines specific expectations of the team members and volunteers as we strive to accomplish our mission together.

1.            Youths will be treated with respect at all times

2.            Youths will be treated fairly regardless of race, sex, age or religion.

3.            Team members and volunteers will adhere to standards of displaying affection as outlined by resorts.

4.            Team members and volunteers will avoid affection with youths that cannot be observed by others.

5.            Team members and volunteers will adhere to standards of appropriate and inappropriate verbal interactions as outlined by us.

6.            Team members and volunteers will not stare or comment on youths' bodies.

7.            Team members and volunteers will not become intimately involved with youths.

8.            Team members and volunteers will not use or be under the influence of alcohol, marijuana or illegal drugs in the presence of youths.

9.            Team members and volunteers will not have sexually oriented materials, including printed or online pornography, on our organization's property.

10.          Team members and volunteers will not have secrets with youths and will only give gifts with prior permission.

11.          Team members and volunteers will comply with our resorts policies regarding interactions with youths outside of our programs.

12.          Team Members and volunteers will not engage in inappropriate electronic communication with youths.

ELECTRONIC COMMUNICATION

Any private electronic communication between Team Members and youths, including the use of social networking websites like - Facebook, Instagram, Snapchat, instant messaging, texting, etc. - is prohibited.  Sending and replying to emails and text messages from youths ONLY when copying in a supervisor or the youth’s parent

BATHROOM POLICY

  • One person per stall

  • If child needs assistance, it’s preferred that the same gender assists.  If the child needs help in the stall,  keep the stall door open

  • Multi Stall Bathrooms

    • When possible allow children to use the restroom on their own.

  • Single Use

    • When possible avoid using single-use bathrooms with children under the age of 6.

SOILED CLOTHES

If the child soiled their clothes notify a supervisor.  Supervisor will call the parents. If a child has an accident and wants to continue the lesson the child will change their own clothing and will continue on in the lesson.  Parents will come to assist if the situation warrants.

BEST PRACTICES

  • Monitor behavior in the bathroom

  • If staff would like a third person in the restroom with them, they are welcome to ask another employee

  • Do your best to assist students in removing outer layers outside of the bathroom

  • When reasonable minimize youths of different ages using the bathroom at the same time

PRESENTATION

You are a professional sports instructor for Big Sky Resort. With that title comes the expectation of the highest level of professional communication. From the way you conduct your class, to the comments you make to students and parents, you are in the spotlight. For this reason, be careful to speak to your students, especially children, with respect and tact.

BOYNE RESORTS/UNATHROIZED SNOW SPORTS INSTRUCTION AND COMMERCIAL SERVICES

All Boyne ski resorts offer in-house snow sports instruction and guiding services. It is against Boyne policy for persons or entities not affiliated with Boyne to provide those services on Boyne property. This is to protect Boyne as a commercial enterprise as well as the safety of our guests. When a Boyne employee becomes aware that an individual is providing unauthorized services in violation of this policy, the following procedures will be followed:

  • The employee will contact the nearest onsite snow sports director or supervisor and provide the identity and location of the unauthorized person, if known. The employee will not interact directly with the person providing unauthorized services.

  • The director or supervisor will attempt to ascertain the identity of the person providing unauthorized services and what kind of pass the person is using, if any.

  • The director or supervisor will attempt to locate the person providing unauthorized services, will advise them that they are violating Boyne’s policy against unauthorized services, will give them an Unauthorized Instruction Card, and will ask them to stop providing unauthorized services.

  • If the unauthorized person refuses to stop teaching or refuses to accept the Unauthorized Teaching Card, the director or supervisor will notify the Manager on Duty and Head of Security, and will request that Skier Services inactivate the person’s ski pass. The director will then send a Cease & Desist letter to the person providing unauthorized services, copying the VP of Mountain Operations and Head of Security.

  • If the person is thereafter found to be providing unauthorized services, the director will send a No Trespass letter, copying the VP of Mountain Operations and the Head of Security, and will request that Skier Services inactivate the person’s ski pass permanently.

  • The director or supervisor will also attempt to ascertain the identity of the person receiving unauthorized services and what kind of pass the person is using, if any. The director or supervisor will give that person an Unauthorized Instruction Card, advise them of the policy, and advise them on available ski instruction services offered by the resort.

PERSONAL PHONE USE

Acceptable use of a personal phone is to call Ski Patrol or your supervisor and to use flaik.  

  • Texting or talking on your phone while teaching will not be tolerated.  

  • It is recommended to have the following numbers saved on your phone: 

    • Ski Patrol (406) 995-5880 

    • Mountain Sports School Mountain Village (406) 995-5743 

    • Madison Base (406) 993-6062  

< Appearance
flaik >